Case Study: LionDesk achieves rapid native communications (email, calendar & contacts) and #1 Real Estate CRM status with Nylas

How Nylas Helped LionDesk become the #1 Real Estate CRM

LionDesk, a San Diego–based real estate CRM used by more than 165,000 agents and brokerages, needed to centralize email, calendar, and contact workflows inside its platform without building complex integrations to Gmail, Office 365/Outlook, Exchange, and IMAP. To meet strict security, reliability, and multi-provider support requirements, LionDesk chose Nylas and its Universal APIs (Email, Calendar, and Contacts) to provide a single, secure connectivity layer.

Using the Nylas Platform, LionDesk launched native communications features—email, calendar, and contacts—in as little as 22 days and rolled out all three Nylas APIs in two months with just two developers. Nylas enabled bi‑directional sync, 99% email deliverability, instant user onboarding, and eliminated the need for an estimated 28,242 development hours (~$1.8M) to build equivalent integrations, saving hundreds of hours and letting LionDesk focus on core CRM innovations that helped cement its #1 position.

LionDesk

Lee Ling Yang

Director of Product