Case Study: Heritage Parts increases CSAT by 25% with Nvizion Solutions

Heritage Parts increases CSAT by 25% with Nvizion Solutions

Nvizion Solutions worked with Heritage Parts, a reliable source for genuine OEM foodservice replacement parts, to address several eCommerce challenges. Heritage Parts needed to improve their application's performance and customer experience, specifically requiring a stronger customer care ticketing system and allowing users to move cart contents across different accounts.

The solution from Nvizion Solutions involved enhancing cart and order functionality to handle multiple carts and simultaneous orders, along with deep SAP integration for real-time data. They created a new customer service cockpit for a complex ticketing system. This resulted in a 15% improvement in user experience, a 50% reduction in image rendering time, and a 25% increase in customer satisfaction (CSAT).

Heritage Parts