Case Study: Santander (UK's Largest Bank) achieves scalable, GDPR-ready, future-proof content management with Nuxeo

One of the UK's Largest Banks Leverages Nuxeo’s Agile Platform to Meet New Age Customer and Business Demands

One of the UK’s largest banks (serving over 14 million customers with hundreds of branches and 20,000+ employees) struggled with a legacy content management system that couldn’t scale to handle more than 2.5 billion documents spread across multiple silos. Duplicates, inconsistent metadata, and rising regulatory demands such as GDPR made compliance, auditing, and efficient customer service increasingly difficult, and an attempted in‑house rebuild proved too slow and costly.

The bank adopted the Nuxeo Content Services Platform for its flexible metadata model, API connectivity and cloud‑native scalability, migrating its 2.5B+ legacy documents and consolidating content across systems. The platform improved compliance and SAR handling, enabled new customer‑facing features (smart statement mapping and automated ID updates), and paved the way for AI‑driven metadata extraction and automation—delivering greater agility, operational efficiency, and a better customer experience.