Case Study: Vertex Pharmaceuticals achieves streamlined facilities management and improved technician efficiency with Nuvolo

Vertex Pharmaceuticals Streamlines Facilities Management with Nuvolo

Vertex Pharmaceuticals, a life sciences company with 2,000+ employees and roughly 8,000 corporate assets, faced fragmented facilities operations managed across a homegrown ticketing system, Maximo, and iOffice. As their requirements matured, Vertex evaluated alternatives and—already a ServiceNow user—chose Nuvolo to provide a single, scalable facilities management solution integrated with ServiceNow.

Nuvolo deployed a mobile-enabled, analytics-driven CMMS that centralized requests, preventive maintenance scheduling, spare parts and technician assignments, giving Vertex far greater visibility into asset costs and team productivity. The Nuvolo solution improved technician efficiency and scheduling, enabled on-the-fly mobile work orders and better benchmarking toward industry wrench-time targets, reduced unnecessary contract spend through smarter replacement and insource/outsource decisions, and delivered faster reporting to manage 8,000 assets more intelligently.

Vertex Pharmaceuticals