Case Study: The InterMed Group achieves better equipment uptime and operational efficiency with Nuvolo Clinical EAM

The InterMed Group - Customer Case Study

The InterMed Group, a 1,000+ employee provider of integrated technology management services for healthcare, was struggling with a legacy, general-purpose CMMS that lacked clinical‑engineering features, mobile offline capability, flexible configuration and usable analytics. Reliant on manual workflows and hard‑coded changes, InterMed could not reliably track critical data (including 19 cybersecurity fields), ensure data accuracy across nearly 80,000 managed assets, or get timely operational insights to support patient‑critical equipment.

InterMed selected Nuvolo’s Healthcare solution—Nuvolo Clinical EAM on ServiceNow—for its cloud‑based, click‑to‑configure platform, connected/disconnected mobile, Active Knowledge, digital checklists and real‑time reporting. Nuvolo implemented the solution in 15 weeks, eliminating many manual processes, delivering actionable analytics and dashboards, improving equipment uptime and resource utilization, and enabling faster, more compliant service delivery across InterMed’s asset base.

The InterMed Group

Rick Staab

Chief Executive Officer