Case Study: a large restaurant chain streamlines facilities and space management with Nuvolo

Large Restaurant Chain Uses Nuvolo to Extend ServiceNow Into Facilities and Space

A large restaurant chain in North America was struggling with inefficient facilities management processes that primarily relied on spreadsheets and manual phone calls. This disparate system created extra work for café managers and made it difficult to handle a high volume of maintenance requests. They also needed a solution to manage their corporate office space and support a return-to-the-workplace initiative. They turned to Nuvolo to extend their existing ServiceNow platform.

By implementing Nuvolo's Connected Workplace, the restaurant chain unified its facilities and space management. The solution automated work order and vendor management processes, freeing managers from phone coordination. Using the same resources, the facilities team increased its capacity dramatically, going from processing 5,000 projects annually to approximately 23,000 requests. The Nuvolo platform also provided the space management tools needed to facilitate their return-to-work initiative.