Case Study: Large Regional Hospital System achieves automated attestation and streamlined service management with Nuvolo

Large Regional Hospital System Automates Attestation

Large Regional Hospital System, with over three dozen facilities and tens of thousands of medical devices, faced fragmented, manual HTM processes—technicians relied on phone calls to clarify corrective work orders, device locations were unclear, tickets were manually assigned, and critical-device attestation was managed on spreadsheets. In February 2018 they deployed Nuvolo’s Healthcare solution to modernize and automate planned and corrective maintenance and compliance.

Nuvolo implemented digital intake forms (with mandatory device details and MAC photos), integrated way‑finding data for optimized routing, auto‑assignment of corrective work orders, model‑level asset classification, and automated attestation with reminders and escalations. The result: improved clinical engineer productivity and service management efficiency—monitoring assignments now takes only a fraction of the time it used to (replacing a dedicated resource), monthly PM triage meetings were eliminated, and auditors benefit from consistent, model‑level risk tracking across the system’s tens of thousands of devices.