Case Study: Artistic Tile accelerates customer onboarding with Nuvo

Artistic Tile cuts onboarding from 2 months to minutes with Nuvo

Artistic Tile, a luxury tile business, faced significant delays and manual effort when onboarding new trade customers and managing credit lines. Their previous PDF-based process took up to two months, requiring staff to correct errors, contact references, and manually enter data into NetSuite. Controller Daniel Rivera sought a solution from Nuvo to reduce risk and accelerate this time-consuming process.

By implementing Nuvo's platform, Artistic Tile automated customer identity verification and insight gathering from banks and trade references. The integration with NetSuite allowed for one-click onboarding of approved customers. As a result, Nuvo helped reduce approval times from two months to minutes, increased credit limits for existing customers by 20-30%, and eliminated manual data entry, saving costs and improving communication.

Artistic Tile