Case Study: a large global distributor of pharmaceuticals improves delivery accuracy and visibility with nuVizz

Dock-to-Door Real-Time Visibility and Chain of Custody for improved efficiency, customer service and loss prevention in Pharma distribution

A large global distributor of pharmaceuticals company faced significant challenges due to its asynchronous information systems and paper-based processes. This lack of real-time visibility into its extended delivery network, which relied on various hub operators, led to customer dissatisfaction, inefficiencies, and a high volume of claims for missing or incorrect goods. To address this, the company turned to nuVizz and its delivery management and real-time visibility platform.

nuVizz implemented a digital solution that provided dock-to-door visibility by integrating with hub operators' systems via Open APIs and equipping drivers with a mobile scanning app. This allowed for the real-time tracking of orders, digital capture of deliveries, and immediate reporting of any discrepancies. The results for the pharmaceutical distributor were substantial, including 99.5% delivery accuracy, a 70% reduction in customer inquiries, and significant savings on lost assets and operational headcount, giving them complete control over their delivery ecosystem.