Case Study: Hays Utility North Corporation achieves $48K annual savings and streamlined online payments with Nuvei

Texas-based Hays Utility North Corporation partners with Nuvei to save money, keep service flowing

Hays Utility North Corporation, a regional water utility serving 16 municipal and residential utility districts near Houston, partnered with Nuvei after relying on a largely paper-based billing and payments system. The old process was inefficient, consumed significant staff resources, and limited customers to mailing or dropping off payments, prompting Hays to seek e-billing services and online payment options from Nuvei.

Nuvei implemented a secure, easy-to-use platform providing e-billing, online and automatic payment processing, and delinquency resolution, leading to broad adoption (all but one district converted to electronic payments). The Nuvei solution relieved staff strain, reduced delinquencies, and eliminated roughly $4,000 in monthly provider fees—about $48,000 saved annually—while improving customer convenience and service continuity.

Hays Utility North Corporation