Case Study: South Huntington Water District increases online payments by 60% with Nuvei Bill Pay

South Huntington Water District increases number of online payments by 60% with Nuvei

South Huntington Water District (SHWD), a New York water utility serving 80,000 residents, needed a simpler, more efficient way to process payments. Its legacy payment system was cumbersome, lacked integration with its Customer Information System (Friendly Bytes), and forced staff and customers to rely on manual workarounds and onsite cash payments. Nuvei helped address these challenges with Nuvei Bill Pay.

Nuvei implemented an end-to-end online payments portal integrated with Friendly Bytes, along with automated reconciliation, reporting, and real-time visibility. In the first three months, online payments rose by 60%, 15% of customers registered for the portal, and 33% signed up for Autopay. With Nuvei, SHWD improved operational efficiency, reduced administrative work, and delivered a more modern customer experience.

South Huntington Water District

Alison Manaseri

Office Clerk