Case Study: Sisal increases conversion rates and reduces fraud with Nuvei

Sisal leveraging seamless payment journey to increase market share

Sisal, a leading Italian gaming and services company with millions of users and more than 1,800 employees, needed to revamp its payments platform to preserve customer trust, improve deposit/withdrawal UX across devices, and comply with complex Italian gaming and AML regulations. After evaluating providers, Sisal selected Nuvei to deliver a sophisticated payments solution (including a customized Cashier, tokenisation and advanced authentication controls) to meet its performance and compliance goals.

Nuvei implemented a tailored Cashier integrated into Sisal’s platform, added tokenisation for one‑click payments, deployed Dynamic 3D Secure to challenge only higher‑risk transactions, and provided a Net Deposit Logic aligned with local AML rules. The roughly one‑month rollout cut abandonment from 20% to 6%, lifted approval rates from about 74% to 81%, reduced chargebacks to near zero, and drove higher conversions, greater platform stability and room to expand payment methods — helping Sisal grow market share with Nuvei.

Sisal

Marco Tiso

Online Gaming Business Manager