Case Study: ECI (cloud-based business management software provider) achieves seamless payment integration and smoother customer onboarding with Nuvei

Partnership between Nuvei and ECI highlights importance of sophisticated tech and close alignment

ECI, a leading provider of cloud-based business management software for small and medium-sized businesses, needed a sophisticated, reliable payments solution and close technical alignment to integrate payments across its diverse customer base and convert users to a new platform. Nuvei, using its Nuvei Connect product, partnered with ECI to address integration, onboarding and technical troubleshooting challenges while supporting B2B and manufacturing customers.

Nuvei delivered dedicated, hands-on support, real-time troubleshooting (including joining customer calls), and customizable Nuvei Connect APIs to enable seamless integration and consistent onboarding. Nuvei also helped drive conversion by calling hundreds of customers to onboard them to the new technology; the result was smoother transitions, faster integrations and deeper adoption of Nuvei Connect across ECI’s customer base.

ECI