Case Study: Crab Orchard Utility District streamlines billing and saves costs with Nuvei

Nuvei partnership smooths billing flow for Crab Orchard's utility district and its customers

Crab Orchard Utility District, a water utility serving eastern Cumberland County, Tennessee, partnered with **Nuvei** to address inefficient, manual billing processes that were consuming office time and increasing costs for both the utility and its customers. To stay focused on its mission of providing safe, reliable water at the lowest possible cost, the district needed a simpler, more secure way to handle customer payments and billing.

**Nuvei** provided a payment processing solution that supports online and phone payments by credit card, automatic payments, and paper bills, while also handling electronic payments, paper bill collection, and customer service. The result was smoother billing operations, about **one full-time employee equivalent saved each month**, more than **$100K in utility payments processed monthly**, and an estimated **1.5+ tons of paper saved per year**.

Crab Orchard Utility District

Everett Bolin

General Manager