Case Study: Gaming Companies grow global gaming revenue and reduce chargebacks with Nuvei

gaming companies cut chargebacks to 0.7% and lift APAC revenue 31% with Nuvei

The customer, a mobile free-to-play gaming studio, was facing significant payment challenges. They were experiencing a high chargeback rate of 1.9% and low cross-border authorization rates of only 72% in the APAC region, which comprised 65% of their player base. This was causing substantial lost revenue and disputes. They partnered with the vendor Nuvei to implement its gaming-specific payment solutions.

Nuvei implemented its gaming fraud rules, 3D Secure orchestration, and pre-dispute resolution through Visa RDR. The vendor also enabled regional payment methods like Alipay, WeChat Pay, and GrabPay for the studio's players. As a result, Nuvei helped the studio reduce its chargeback rate to 0.7% and increase its APAC authorization rates by 14 percentage points, leading to a 31% growth in APAC revenue the following quarter.