Case Study: Feeding America achieves zero duplicate chargebacks and 50% fewer support calls with Nuvei chargeback automation

Feeding America stops chargebacks and streamlines workflows with Nuvei

Feeding America, the largest hunger-relief organization in the U.S., faced costly, labor-intensive chargeback management caused largely by duplicate transactions and non‑integrated systems. Working with EveryAction and Nuvei, the nonprofit sought a chargeback management automation solution to stop duplicates, reduce manual reconciliation, and improve the donor experience.

Nuvei implemented an integrated chargeback automation platform that linked the fundraising software, CRM and payment gateway, added duplicate-prevention and notification rules, used templates to auto-populate dispute responses, and assigned transaction IDs for end-to-end reconciliation. The Nuvei solution virtually eliminated duplicate-related chargebacks (100% reduction), cut inbound support calls by 50%, lowered processing costs, reduced staff time on refunds and escalations, and improved donor service.

Feeding America

Stacey Hughes

Sr. Director, Philanthropy Services