Case Study: Elite Card Processing achieves 95% retention with Nuvei

Elite Card Processing builds business and success with 95% customer retention rate

Elite Card Processing, a U.S.-based payment processing provider for merchants and government organizations, needed a partner that could support a diverse customer base and complex payment needs while maintaining smooth operations. Working with community banks and offering services like credit card processing, ecommerce, Level III processing, and POS integrations, the company required reliable technology, fast onboarding, and quick resolution of issues. Nuvei’s U.S. bank transfer and broader payment technology helped meet those demands.

By partnering with Nuvei, Elite Card Processing streamlined onboarding and day-to-day account management, reducing manual work for its small team and improving service for customers. Nuvei also provided responsive support when issues arose, helping resolve problems in minutes or hours instead of days. The results included a 95% customer retention rate, 90% faster time to resolution, and stronger customer confidence that supported ongoing growth.

Elite Card Processing

Josh Hoffman

President