Case Study: Cocoa cuts water bill processing fees and customer inquiries with Nuvei

Cocoa saves $500K+ a year on credit card processing fees with Nuvei

The City of Cocoa, Florida's regional water utility, which administers billing for itself and six neighboring public utilities, faced challenges managing the high volume and complexity of its monthly billing. The process was time-consuming for staff and generated numerous customer questions and errors due to differing water rates. Seeking a partner that matched its commitment to exceptional public service, Cocoa turned to Nuvei for its online bill presentment and payment services.

Nuvei provided a comprehensive solution, handling online bill presentment, payment reconciliation, and consolidated mailings. A key benefit was the flexibility to collaboratively redesign the water bill form for clarity, which dramatically reduced customer questions. This partnership with Nuvei saved the utility over $500,000 per year in credit card processing fees and significantly improved operational efficiency.

Cocoa