Case Study: Caliente Interactive recovers lost revenue and gains precise payment control with Nuvei's SafeCharge Reconciliation Manager

Caliente optimises revenue control with SafeCharge Reconciliation Manager

Caliente Interactive, a premium online gaming operator in Mexico, faced complex reconciliation challenges across its platform, banks and multiple payment providers that threatened revenue accuracy and operational control. To consolidate reporting, automate matching and prevent lost funds from mismatches and hidden fees, Caliente selected Nuvei’s SafeCharge Reconciliation Manager as its payments reconciliation solution.

Nuvei implemented SafeCharge Reconciliation Manager with minimal setup and began automatically monitoring and reconciling transactions across providers, the IMS platform and bank accounts, while its matching team resolved mismatches directly with providers. The unified, customizable reporting gave Caliente accurate, real-time financial visibility, recovered significant revenues that would have otherwise been lost, and “minimized financial loss exposure significantly in 2017,” improving control over fees, deposits, withdrawals, account balances and chargebacks.

Caliente Interactive

Guido Murguia

Chief Financial Officer