Case Study: Caliente Interactive achieves 10% increase in transaction acceptance rates with Nuvei

Caliente Mexico achieved a 10% increase in transaction acceptance rates by selecting Nuvei

Caliente Interactive, Mexico’s leading online gaming operator serving millions of local players, faced low transaction acceptance rates driven by legacy telecom infrastructure and high fraud levels. To tackle these issues, Caliente Interactive partnered with Nuvei and adopted Nuvei’s payment optimization suite—including advanced anti-fraud tools, transaction recovery, smart routing, and a localized cashier integration supporting local payment methods.

Nuvei implemented direct connections to Mexican carriers and acquirers, a routing engine with redundant paths, localized payment pages and a rules-based fraud engine, and integrated popular methods like SPEI, OXXO PAY and VISA. As a result of Nuvei’s solution, Caliente Interactive saw a measurable 10% increase in transaction acceptance rates, reduced fraud, and improved payment reliability for its players.

Caliente Interactive

Guido Murguia

Chief Financial Officer