Case Study: The Reuse Network achieves higher close rates and streamlined project tracking with Nutshell CRM

The Reuse Network keeps 200+ reuse projects moving without losing track with Nutshell

The Reuse Network, a small team managing more than 200 reuse projects a year, needed a way to keep complex, multi-step projects from slipping through the cracks while also staying in touch with organizations that may only need their services every 15–20 years. With Nutshell CRM, they were able to track detailed client, mover, and charity information across each project and manage communications, logistics, and follow-ups in one place.

Nutshell CRM helped The Reuse Network build a repeatable workflow and run weekly reviews that kept every active project visible. The results included a 45% increase in close rate, the ability to manage around 400 leads per year with a six-person team, and the ability to reach several thousand contacts through built-in email marketing without adding headcount.

The Reuse Network

Mark Lennon

Founder