Case Study: Holyoke Medical Center streamlines access requests and boosts efficiency with Nutrient Workflow

Transforming access requests at Holyoke Medical Center

Holyoke Medical Center, a 219-bed independent community hospital serving the Pioneer Valley, needed to improve its outdated, manual access request process. The team was spending too much time on back-and-forth communication across departments, and wanted a more intelligent, automated workflow system that could handle routing and notifications. Holyoke Medical Center chose Nutrient Workflow to better fit its unique needs.

Nutrient implemented an automated access request workflow for Holyoke Medical Center that now supports HR, IT, and department managers, with separate flows for user changes and terminations. The new process is faster, more accurate, more secure, and automates notifications so they are not missed. While no specific numeric metrics were available, Holyoke Medical Center reported clear time savings and improved accuracy thanks to Nutrient.

Holyoke Medical Center

Keith Pratt

Director of Information Systems