Case Study: Northern Natural Gas Company achieves automated, audit-compliant approval workflows with Nutrient

Northern Natural Gas Company - Customer Case Study

Northern Natural Gas, an Omaha-based interstate pipeline company with about 1,100 employees, was struggling with a slow, error-prone approval process that relied on email and manual forwarding. Requests were often lost or lacked a reliable audit trail, so the company needed a secure, audit-compliant, easily integrated solution that could handle everything from customer service requests to internal HR and IT approvals at an affordable price.

Northern deployed Integrify, a web-based business process management tool, integrating it with existing systems and adding custom functions to match internal workflows. Integrify automated form creation, routing and tracking across applications, security, IT and HR processes, delivering auditable status updates, faster fulfillment, estimated cost reductions of 60–90% per transaction versus paper and an expected ROI in about three months — with immediate improvements in efficiency and transparency.

Northern Natural Gas Company

Larry Steward

Manager of IT Business Support