Case Study: Aspect Software achieves faster approvals and SOX compliance with Integrify OnDemand

Improving Customer Service and Satisfying Compliance Requirements for Sales and Support Teams

Aspect Software, the world’s largest company focused on the contact center industry, faced a major operational bottleneck: a homegrown ColdFusion request-and-approval system that lacked scalability and usability. Every change to requests, approvers or processes required lengthy IT development cycles, delaying pricing and discount approvals, degrading customer service, and leaving the company exposed to Sarbanes-Oxley and security concerns.

Aspect deployed Integrify OnDemand for its flexibility, ease of administration and compliance features, rolling it out across sales, support, finance and operations for more than 40 request types. The centralized system improved user adoption and auditability, increased final discount approvals from ~200 to 500 per quarter, cut administrative change time from 10+ hours to about 1 hour, delivered strong SOX-ready audit trails and security, and produced rapid ROI.

Aspect

Jessica Baldwin-Finke

Project Manager