Case Study: Urban Partnership Bank achieves streamlined hiring and traceable request management with Nutrient

Implementing New Hire Request Management in an OnDemand Environment

Urban Partnership Bank, a Chicago‑based community development bank, faced fragmented request processes that left HR unaware of new hires until after start dates and relied on in‑house systems the IT team wanted to replace. The bank needed a web‑based request management tool that would integrate with existing software, reduce on‑site servers and processors, and eventually supplant its custom Call Tracking system.

In May 2009 the bank implemented Integrify OnDemand, a web‑based workflow solution that automates forms, routing, notifications and tracking. The system made hiring requests traceable with a full audit trail, improved accessibility for remote and traveling staff, reduced server footprint, and centralized multiple HR and credit‑risk processes for about 200 users. Urban Partnership Bank reported faster processing, measurable ROI in months, and plans to migrate many more processes — potentially scaling to thousands of monthly requests.

Urban Partnership Bank

John Evans

Senior Vice President and Director of Information Technology