Case Study: City of Baltimore achieves streamlined, automated city workflows with Nutrient

City of Baltimore - Customer Case Study

The City of Baltimore has launched an ambitious digital transformation led by its Business Process Improvement Office (BPIO) to make city services more efficient and cost‑effective. Facing numerous manual, paper- and email-based workflows that slowed service delivery, the BPIO set out to standardize and automate processes across departments.

By implementing Integrify, the BPIO standardized and automated a range of previously manual processes and rolled them out citywide with support from its leadership and technology team. The result is streamlined workflows, reduced reliance on paper and email, and measurable improvements in efficiency and cost‑effectiveness for city services.

City of Baltimore

Babila Lima

Director of Business Process Improvement Office