Case Study: NuVision Auto Glass achieves 24/7 lead capture and faster response times with NuPlay by Nurix

NuVision Auto Glass boosts lead contact rate 76%+ with Nurix

NuVision Auto Glass, a fast-growing mobile auto glass company, was struggling to manage a high volume of customer inquiries as it expanded. The challenges included unanswered after-hours leads, human agents bogged down with routine qualification tasks, and a lack of real-time visibility into call outcomes. These issues were limiting their ability to capture demand effectively.

NuVision partnered with vendor Nurix, implementing their NuPlay Voice AI solution. The deployment included specialized AI agents for after-hours response, appointment scheduling, and lead qualification. This solution resulted in a 76% lead contact rate, 24/7 customer engagement, and a 3x growth in weekly call volume, allowing the human team to focus on closing sales.

NuVision Auto Glass