Case Study: Palo Alto Networks boosts employee experience and cuts MTTR to under a day with Numerify

Palo Alto Networks Elevates Employee Experiences with Analytical Insights

Palo Alto Networks, the world’s largest independent cybersecurity company, wanted to transform how IT supports employees to drive productivity and growth. The team lacked visibility into top ticket drivers, individual workloads and sprint performance, which led to high volumes of misclassified incidents, uneven work distribution and slow recovery times.

By deploying Numerify dashboards and text analytics, IT uncovered that new hires were overusing an “other” ticket tag, adjusted training, and gained drill‑down views of open work and Jira sprint activity. The initiative cut misuse of the “other” category, identified 30% of work areas ripe for automation, reduced mean time to restore from two weeks to under a day, sped backlog resolution, and shifted resources from running the business to innovation.

Palo Alto Networks

Steve Januario

Senior Director of Employee Success