Case Study: Outdoor Retailing Company achieves greater IT visibility and service efficiency with Numerify

Outdoor Retailer Aligns IT Processes to Reaffirm Corporate Mission

Outdoor Retailing Company, a specialty outdoor retailer with 120+ stores and a large, complex IT environment, needed better visibility across data sources and more efficient service processes. Its IT team was spending hundreds of hours on reporting and struggled to manage support demands, project resources, and retail-specific challenges like the 4-4-5 calendar. Numerify’s IT business analytics platform was brought in to help unify data from systems such as ServiceNow, Avaya, and SAP.

Numerify implemented integrated analytics that gave the company a single view of service desk productivity, incident trends, field support needs, and IT project utilization. The results included saving 500+ reporting hours, identifying stores needing urgent support, spotting the top five stores with rising incidents, and improving resource allocation and planning. Numerify also helped reveal training needs and cost insights across projects and staffing.