Case Study: Global Appliance Manufacturer achieves faster IT insights and improved service quality with Numerify

Leading Appliance Manufacturer Leverages Numerify for IT Quality Service Initiative

A global, 100+-year-old appliance manufacturer with 90,000 employees, 50+ manufacturing sites and $20B in revenue launched a “Drive to 5” initiative to deliver a five-star service experience. IT struggled with slow, static reporting that consumed hundreds of hours monthly, made it difficult to compare regional MTTR and other metrics, and left customer satisfaction (CSAT) misaligned with IT priorities.

By deploying Numerify dashboards the GIS team gained ad hoc, drill‑down analytics and joined multiple data sources in a single view, enabling near‑instant regional and root‑cause insights. The solution quickly revealed performance gaps, informed follow‑up with customers, led to workflow adjustments, freed IT from report‑building to continuous improvement, and positioned Numerify as a trusted source for leadership decisions.