Case Study: Fortune 20 Healthcare Company achieves 50% incident reduction and operational transparency with Numerify

Fortune 20 Healthcare Company Powers IT Service Improvements with Numerify

A Fortune 20 healthcare company serving 75% of U.S. hospitals with $100B revenue and 30K+ employees faced rapid growth that produced complex, siloed IT processes and inconsistent reporting. With ~500,000 incidents a year and hundreds of teams relying on different data and spreadsheets, IT leaders needed a single source of truth to increase visibility, standardize metrics, and drive service improvements.

By implementing Numerify, the company consolidated siloed data, launched an IT operational dashboard for 260+ teams, and used analytics to reclassify routine requests (like password resets) into separate call paths. That change cut incident volume by 50%, reduced major incidents caused by change, enabled real-time, data-driven decisions, and set the stage to expand Numerify across cost, resource and help-desk analytics to further institutionalize a data-driven culture.