Case Study: a national insurance and warranty provider achieves an 872% increase in live answer rate with Numeracle

National Insurance & Warranty Provider Reports 872% Increase in Live Answer Rate

A nationwide insurance and warranty provider was struggling with declining contact and conversion rates because its outbound calls were being blocked or mislabeled as "Spam" by carriers. Without visibility into the issue, their agents couldn't connect with qualified leads. They partnered with Numeracle to address this phone number reputation challenge.

Numeracle implemented its Number Reputation Management solution, which identified and corrected the spam labels and network-level blocking. As a result, the customer reduced daily blocked calls from 1-2% to 0%, increased daily calls delivered from 18,000 to 250,000, and achieved an 872% increase in live answer rate, drastically improving agent productivity and campaign performance.