Case Study: a national business loan facilitator reduces blocked calls by 93% with Numeracle

How a Business Loan Facilitator Reduced Blocked Calls by 93%

A national business loan facilitator faced a significant operational challenge with 13% of its 500,000 weekly outbound calls being blocked. This high rate of call blocking prevented the delivery of crucial loan decisions, frustrating customers and disrupting business. To address this, the company turned to Numeracle for its Number Reputation Management solution.

By implementing Numeracle's service, which included proactive number registration and unlimited remediation, the business saw a dramatic improvement. Call deliverability increased to 99%, while blocked calls were reduced to less than 1%, a 93% decrease. This transformation ensured vital customer connections were made, turning a prior operational nightmare into a model of efficient and trusted engagement.