Case Study: College of Health Care Professions boosts answer rates with Numeracle Branded Calling

Connecting Students to Healthcare Careers with Trusted, Recognized Calls

The College of Health Care Professions (CHCP) faced the challenge of its legitimate outbound calls to students being unanswered due to increased call screening and spam concerns. Even with its phone numbers protected from spam labels by Numeracle's Number Reputation Management, CHCP needed to improve recognition and trust the moment the phone rang to better support student success.

CHCP implemented Numeracle's Branded Calling solution on a selection of outbound numbers. This displayed the CHCP brand name on the incoming call screen, providing students with immediate visual confirmation. The result was a 20% improvement in the student contact rate within the first 30 days, creating more opportunities to guide students toward their healthcare careers.

College of Health Care Professions

David Bent

Vice President, Digital Services