Case Study: City of Zumbrota achieves higher customer satisfaction and fewer missed calls with Numa

Zumbrota Ford boosts efficiency & customer satisfaction with Numa

The City of Zumbrota, a family-owned Ford dealership, faced significant challenges with staffing constraints and an overwhelming volume of customer calls. This led to unanswered calls, delayed follow-ups, and lost service opportunities, frustrating their customers. To address this, they turned to Numa and implemented its AI Agent Platform to automate their communication workflows.

By using Numa, the dealership automated appointment scheduling, handled all calls and texts 24/7, and provided multilingual support. The solution delivered immediate and measurable results: the dealership eliminated all missed follow-up complaints, increased its booking percentage from 12% to 45%, and saw its average customer satisfaction score rise from 4.7 to 4.88. Numa's platform was integral to capturing over 4000 calls and improving key Ford service metrics.

City of Zumbrota

Tony Berg

Fixed Operations Director