Case Study: The Norm Reeves Dealership Group streamlines operations and boosts growth with Numa

The Norm Reeves Dealership Group cuts inbound calls by 30% with Numa

The Norm Reeves Dealership Group, a major automotive retailer, faced a challenge with insufficient oversight of customer communications. Their central BDC team, managed by Sherry Thomas, lacked visibility into a high volume of missed calls and voicemails, making it difficult to understand customer needs and ensure team accountability. This lack of clarity hindered their primary goal of business generation.

Numa implemented its generative AI-powered platform to address these issues. The solution provided comprehensive visibility into all communications, automatically transcribing, labeling, and summarizing conversations. This streamlined operations, reducing inbound call volume by up to 30% and freeing the team to increase outbound calls by a similar margin. Numa also enhanced team collaboration, supported multilingual customer interactions, and created a central communication hub, ultimately driving new business growth for the dealership group.

The Norm Reeves Dealership Group