Case Study: Team Gillman Auto Group boosts CSI and revenue with Numa

Team Gillman uses AI agents to increase revenue, reduce headcount, and boost CSI

The customer, Team Gillman Auto Group, a Houston-based automotive dealership, faced challenges in managing missed customer calls and improving follow-up efficiency. They needed a more flexible solution than their existing BDC software to enhance customer contact without relying solely on callbacks. The vendor, Numa, provided its AI agent and scheduling capabilities to address this.

Numa's solution, nicknamed "Arielle" by the team, automated follow-ups with text messages and AI-assisted calls for missed contacts. This implementation led to significant results for Team Gillman, including a 55% contact rate on return calls, a reduction in necessary hires, an increase in dollars per repair order, and improved Customer Satisfaction Index (CSI) scores. The vendor, Numa, helped the dealership enhance customer satisfaction while streamlining operations and increasing profitability.

Team Gillman Auto Group

Marla Cardenas

Team Gillman Auto Group