Case Study: Tacoma Dodge Chrysler Jeep Ram boosts CSI by 20 points with Numa

Tacoma CDJR elevates employee performance and boosts CSI with Numa

Tacoma Dodge Chrysler Jeep Ram, a dealership, faced challenges with a lack of real-time DMS data in their customer communications. This latency inhibited their service team's ability to deliver efficient support, impacting customer satisfaction and frustrating employees. Service Director Eric Frost sought a modern communication platform from a vendor like Numa to resolve these issues.

The solution was implemented by Numa, which provided a platform integrating real-time DMS insights with a centralized view of all customer conversations across channels. This empowered the team to deliver fast, personalized service. The results for Tacoma CDJR included a 20-point increase in CSI, an average response time of 15 minutes, a 12% increase in appointments booked, and 100% employee adoption of the Numa tool within 24 hours.

Tacoma Dodge Chrysler Jeep Ram

Eric Frost

Service Director