Case Study: Mike Rezi Nissan Atlanta boosts service bookings and repair orders with Numa

Mike Rezi Nissan Atlanta boosts repair orders 236% with Numa

The customer, Mike Rezi Nissan Atlanta, was struggling with a service business development center (BDC) that was overwhelmed by high-volume, routine inbound calls, leaving no capacity for revenue-generating outbound work. Their most critical vulnerability was a manual workaround where the internet sales manager used his personal desk phone as the store's voicemail line to ensure messages were checked. They turned to the vendor Numa for a solution to regain control and visibility over customer communications.

Numa's AI-powered communication platform automated more than half of all customer interactions, which freed the BDC team to focus on proactive outreach. The results were substantial: a 78.5% caller rescue rate, a 236% increase in repair orders, and a 53% growth in AI-booked appointments. Mike Rezi Nissan Atlanta credits Numa with providing ultimate visibility and documented records, transforming their BDC from a reactive operation into a proactive, data-driven center.

Mike Rezi Nissan Atlanta