Case Study: MW8 Apartments achieves 24/7 responsiveness and faster lease signings with Numa

In a Time-Sensitive Industry, Missing Calls is Costly

MW8 Apartments, a 54-unit student housing property managed largely by a single on-site manager, faced lost prospects and costly after-hours issues because time-sensitive calls and voicemails went unanswered. To gain real-time insight into incoming calls and avoid missed leads and emergencies, MW8 Apartments adopted Numa’s call monitoring and voicemail transcription service.

Numa’s easy-to-set-up, 24/7 call visibility and transcription dashboard let the manager triage inquiries in minutes, catch urgent maintenance (including a leak that likely saved thousands in damage), and respond to prospects seeking immediate move-ins—at least 25% of MW8 Apartments’ leases. The result was immediate ROI, faster lease conversions, fewer emergency expenses, hours saved each week, and improved tenant satisfaction thanks to Numa’s continuous responsiveness.

MW8 Apartments

Dustin Locke

Property Manager