Case Study: Fox Motors improves customer communication and appointment booking with Numa

Fox Motors eliminates customer communication challenges with Numa

Fox Motors, a large automotive group with 43 locations across 50 brands, was struggling to keep up with high call volume, missed voicemails, and slow customer follow-up. Despite using a prior call-tracking system, the team still lacked visibility into unanswered calls and customer communication gaps, which led to complaints about appointment scheduling, status updates, and returned messages. Numa was brought in to help solve these communication challenges.

Fox Motors implemented Numa’s AI agent platform to answer missed calls, book appointments, send follow-up texts, and give managers full visibility into calls, voicemails, and customer sentiment. The results were immediate: customer complaints about poor communication were eliminated in just one week, online appointment bookings increased, and reps were freed up to handle more urgent and complex requests. After rolling out Numa to 10 stores, Fox Motors saw major gains in accountability and customer experience and planned to expand it to all 50 locations.

Fox Motors

Yuriy Demidko

Chief Information Officer