Case Study: Emblush Beaute Salon & Nail Spa achieves 15% more appointments with Numa

Emblush Beaute Salon & Nail Spa saw an increase in appointments and happier clients with Numa answering the phone

Emblush Beaute Salon & Nail Spa, owned by Linda Tran, struggled with missed calls and slow responses whenever staff were busy or the owner was away—without wanting stylists to abandon clients to answer the phone. Seeking a way to text and answer from a single business line, Linda found Numa and adopted its virtual receptionist/text‑enablement service so calls and messages would be handled professionally 24/7.

Numa integrated with Emblush’s existing phone number and booking system, transcribed voicemails, enabled texting from the business line, and provided immediate responses so stylists could stay focused. As a result, Numa helped Emblush capture business that would have been lost—driving a 15% increase in appointments, fewer interruptions for staff, and faster customer service at a fraction of the cost of a live receptionist.

Emblush Beaute Salon & Nail Spa

Linda Tran

Co-Owner