Case Study: Waterman's Surfside Grille recovers more calls with Numa

A ringing phone isn't background music

Waterman's Surfside Grille, a popular restaurant, was missing up to 50% of its daily calls during peak season due to an outdated phone system and staff prioritizing in-person guests. This led to busy signals, lost revenue, and an inability to update voicemails efficiently. The vendor, Numa, provided its AI-enhanced answering service to address these challenges.

Numa's solution intercepted calls and gave customers the option to text, automatically responding to up to 80% of common questions. This allowed Waterman's to recover 35% more calls, eliminate the need for a dedicated receptionist, and improve the customer experience with fast, convenient texting. Numa paid for itself in less than two days and made updating messages a simple process for the staff.

Waterman's Surfside Grille

Courtney Brough

Marketing Manager