Case Study: Hello LEADS improves task tracking and team collaboration with Backlog from Nulab

International CRM company HelloLeads.io welcomes easier task tracking with Backlog

Hello LEADS, an international CRM company, was struggling with inefficient task tracking using spreadsheets. Their process, which became more difficult with remote work, lacked easy sharing, file attachments, and update notifications. They urgently needed a simple project management tool and evaluated several options before selecting Nulab's Backlog for its ease of use and functionality.

By implementing Nulab's Backlog, the team efficiently imported their tasks and began managing customer requests and development sprints. They utilized features like custom statuses, file attachments, email-to-comment replies, and a Wiki for a central knowledge base. This solution resulted in greatly improved organization and work efficiency, saving time and providing everyone with immediate access to the information they needed without sifting through emails.

Hello LEADS

Santhosh Kumar S.

Senior Business Analyst and Team Leader