Case Study: HealthEngine achieves scalable personalised data storytelling and clearer ROI for thousands of practices with Nugit

HealthEngine Providing Business-Enhancing Communications to 1000's of Healthcare Practices

HealthEngine, Australia’s largest consumer healthcare platform, needed a scalable way to deliver personalised, easy-to-digest insights to thousands of GP clinics and other practices while a small Customer Success team managed them. They faced fragmented data sources, inconsistent manual reporting and difficulty demonstrating clear ROI to customers, so HealthEngine turned to Nugit’s Data Storytelling platform to provide an automated, low-touch but personalised reporting solution.

Nugit implemented an AI-powered Data Storytelling service that cleans and combines data, uses natural language generation and templated visuals to create personalised monthly “data story” reports, and provides an interactive, editable UX for HealthEngine’s team. The result: Nugit automated personalised reporting at scale for thousands of practices, reduced manual reporting workload, kept low-touch customers regularly engaged while enabling deeper high-touch conversations, and made HealthEngine’s value and ROI much clearer to customers.

HealthEngine

Mark Dick

General Manager of Provider Solutions