Case Study: Gadget Guard achieves scalable warranty automation and growth with NuEthic

Gadget Guard scales to 20,000 monthly warranty submissions with NuEthic

NuEthic partnered with Gadget Guard, a company offering screen protectors with a generous warranty, to address a significant operational challenge. The client was experiencing monstrous growth that its existing website could not handle, particularly with processing a high volume of warranty submissions which were previously done manually by a large customer support team.

NuEthic designed and built a completely new automated warranty submission process from the ground up using a custom Magento solution. This allowed Gadget Guard to downsize its support staff into the single digits while scaling to handle over 20,000 warranty submissions per month. The solution resulted in massive improvements in consumer experience, conversion rates, and profit margins, enabling the company's continued growth.

Gadget Guard