Case Study: EyeCare 20/20 achieves rapid Hurricane Katrina recovery and increased revenue with NueMD

NueMD Helps New Orleans Ophthalmologist Weather the Storm

EyeCare 20/20 is a three‑office ophthalmology practice in Louisiana serving about 5,800 patients with a small support team. The practice faced a resource‑heavy, platform‑limited practice management system with high ownership costs, inefficient operations, and no off‑site disaster protection—problems that prompted an RFP for a new, more flexible PM solution.

They implemented NueMD, a cloud‑based, platform‑independent PM that lowered costs and moved patient data off site. Immediate gains included converting server space into a revenue‑producing exam room, eliminating $8,500 in annual tech support, reducing maintenance costs, boosting collections by $30,000, speeding reimbursements, and improving patient flow and recall by 25%. When Hurricane Katrina struck, the cloud backup enabled the practice to reopen in under three weeks, absorb displaced patients, and sustain a long‑term increase in daily patient volume.

EyeCare 20/20

Neil Notaroberto

EyeCare 20/20