Case Study: American University achieves smoother scheduling and improved patient service with NueMD

American University’s Health Center Improves Patient Service with NueMD

American University’s Health Center in Washington, D.C., serving about 12,000 students, needed a Practice Management system that was easy to train staff on, offered online scheduling and advanced reporting, and would reduce wait times and no‑shows while providing data to justify budget and staffing requests. Director Daniel Bruey led the search to find a cloud solution that met those operational and administrative goals.

They implemented NueMD, a cloud-based PM with a real-time patient portal, appointment scheduler and robust reporting, avoiding large IT investments and ongoing maintenance. The result: callers on hold dropped nearly 5%, no-shows fell by 2% (and continued to decline), patient flow improved with status alerts, and financial and volume reports helped reduce accounts receivable and justify additional staff—boosting efficiency and student satisfaction.

American University

Daniel Bruey

American University