Case Study: HSBC improves global online banking usability with Nucleus

HSBC rolls out global online banking design with Nucleus, winning 2 industry awards

HSBC's global headquarters commissioned Nucleus to help improve the usability of its global online business banking service, HSBCnet. The challenge was to identify and address usability and design issues for its B2B customers across multiple international markets.

Nucleus undertook international usability research to pinpoint issues and provide recommendations. They validated these findings with a prototype and created a Design Standard for implementation. The resulting user interface designs from Nucleus were rolled out globally and HSBCnet was well received, winning multiple industry awards for its online banking platform.

HSBC