Case Study: Champneys unifies luxury hotel and spa booking experiences with Nucleus

Champneys launches a new website in time for the 2021 booking season with Nucleus

The customer, Champneys, a UK-based luxury wellness spa and hotel group, needed to bring its six distinct properties under a single, consistent brand architecture and website. Their challenge was to articulate both their traditional health spa experiences and newer hotel propositions like golf and weddings. They partnered with the vendor Nucleus to achieve this.

Nucleus redesigned the website, creating a unified yet flexible brand system that honored each property's unique heritage. The solution included an intuitive user experience, a custom integration with the ResortSuite management system, and a new content platform built on Kentico CMS. The site was launched on time for the 2021 booking season. Champneys' Marketing Director stated they were delighted with the fresh new platform and were confident the digital investment would pay dividends.

Champneys